SHIPPING & DELIVERY
We take the utmost care to ensure that your products arrive in excellent condition! The total delivery duration for in-stock items is between 2 – 5 business days for local orders and 5 – 14 business days for international orders.
Delivery Method: Standard Courier Service / Local Postal Service
Delivery Duration: 2 to 5 business days
Shipping Fee: FREE for orders $80nett and above
A standard shipping fee of $8 for orders is applicable for orders below $80. We ship all orders via our outsourced Courier Service or Local Postal Service.
In rare cases, there may be unexpected service delay due to severe weather, natural disasters, transport accidents, unscheduled events, etc. We also seek your understanding that deliveries may be delayed during the sale period.
Please contact our customer service at firstname.lastname@example.org from 10.00am – 5.00pm, on weekdays, for assistance.
MULTIPLE ADDRESS DELIVERY
We only deliver to one address per order. If you’d like to deliver this to multiple addresses, please place a separate order for each unique address.
Delivery is not available for addresses with P.O. Boxes
We currently ship within Singapore. For shipping to all other locations, contact us for details.
Free shipping is not a guaranteed service. The Skin Professional Studio Pte Ltd makes every attempt to ship orders within one business day from order receipt and processing by the sales office. However, during periods of peak demand, orders may take up to three business days to process and dispatch.
Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays will be processed on the following Monday. Order processing and shipping may be adjusted based on office holiday closures.
All customers are encouraged to place orders 7-10 business days ahead of when items are needed to ensure timely delivery.
If an item in your order is out of stock, we will notify you via e-mail within one business day.
Please ensure the following terms prior to placing an order:
• Provide us a correct shipping address
• Provide us a correct phone number
• Provide us a correct email address