Frequently asked questions

Account Registration and Details

Click on the Forgot Your Password link on the Sign In page. You will be directed to the password retrieval page. Enter your e-mail address and we will immediately send a temporary Reset password link to you. Once you have click it will redirect to reset the password, change your new password and login again.

You can go to the My Account > My Dashboard page and change your details here.

Online Shopping

  • Choose the product you want and proceed to Checkout
  • At Checkout, enter your delivery information and choose your payment method
  • Place your order
  • You will receive an order confirmation from SPS website and a payment confirmation email from the payment gateway

An immediate confirmation with order summary will be sent via email.

Once you have confirmed your order and finalized payment, no changes can be made to the order. We advise that you carefully review and modify your order before payment submission.

Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you carefully review and modify your order before payment submission.

Online Payment

We do not retain your credit card information after your order is completed; it is submitted directly to the banks.

Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. You will also receive an invoice from us and a payment confirmation from the online payment portal via email. Alternatively, you may check the status of your order via My Dashboard.

Credit Card

Check with your bank to ensure there are funds available to pay for your order.
Secondly, if you are using a MasterCard or Visa credit or Debit card to pay your order, we suggest you confirm that your card is activated and that your 3D secure details have been entered correctly.

3D Secure is a security feature which ensures payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV).

Your 3D Secure password is setup between you and your bank to further secure transactions made over the internet. If your card is enrolled with 3D Secure, during the payment procedure you will be prompted by your bank to enter a unique password to verify that the transaction is authorized by the card owner before completion.

For instance:
After submitting your MasterCard or Visa Credit or Debit card details at checkout, you will be prompted to key-in a unique security code which you will receive via SMS from your bank. This special security feature is a 3D Secure code.
Failure to submit details of your payment or password correctly will result in an unsuccessful online transaction.

Delivery Enquiries

The Skin Professional Studio Pte Ltd offers FREE shipping  for online purchase of SGD$80 nett and above
Shipping charges of SGD$8 for orders below $80nett applies to delivery within Singapore via local courier service or local Postal service

For orders placed (Mon – Thurs, excl. public holidays), the order will be processed the next working day and delivery will be done within the next 3- 5 working days after processing
For orders placed on Friday or over the weekend, the order will be processed on the following Monday and delivery will be done within the next 3- 5 working days after processing

Our courier service providers are unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.

For all further enquiries, please do not hesitate to contact us via email at OR call 69781211 Monday-Friday (excluding Public Holidays) from 10am – 5pm for assistance.

Free travel size products/gifts are auto-selected by the system and change occasionally.
If out-of-stock, we reserve the right to replace another travel size/gifts without prior notice.
Due to the limited nature of the free travel size products/gifts, we are unable to reship travel sizes/gifts if they arrive damaged, if you received the wrong one or if one is missing from your order.
Free travel size products/gifts shipped with your purchased orders only