Check with your bank to ensure there are funds available to pay for your order.
Secondly, if you are using a MasterCard or Visa credit or Debit card to pay your order, we suggest you confirm that your card is activated and that your 3D secure details have been entered correctly.
FAQ
Q1: For all further enquiries, please do not hesitate to contact us via email at enquiry@skinprofessionalstudio.com OR call 91011928 Monday-Friday (excluding Public Holidays) from 10am – 5pm for assistance.
Q2: Free gifts/ travel size products /samples
Free travel size products/gifts are auto-selected by the system and change occasionally.
If out-of-stock, we reserve the right to replace another travel size/gifts without prior notice.
Due to the limited nature of the free travel size products/gifts, we are unable to reship travel sizes/gifts if they arrive damaged, if you received the wrong one or if one is missing from your order.
Free travel size products/gifts shipped with your purchased orders only
Q1: How can I make an online purchase without an account on the Skin Professional Studio (SPS) website?
- Choose the product you want and proceed to Checkout
- At Checkout, enter your delivery information and choose your payment method
- Place your order
- You will receive an order confirmation from SPS website and a payment confirmation email from the payment gateway
Q2: Will I receive an order confirmation after placing an order?
An immediate confirmation with order summary will be sent via email.
Q3: Can I change or cancel an item in my existing order?
Once you have confirmed your order and finalized payment, no changes can be made to the order. We advise that you carefully review and modify your order before payment submission.
Q4: How can I cancel my order?
Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you carefully review and modify your order before payment submission.
Q1: Do you keep my credit card details?
We do not retain your credit card information after your order is completed; it is submitted directly to the banks.
Q2: How can I know if my payment was successful?
Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. You will also receive an invoice from us and a payment confirmation from the online payment portal via email. Alternatively, you may check the status of your order via My Dashboard.
Q3: Why would my payment be rejected?
Credit Card,
Q4: What is 3D Secure?
3D Secure is a security feature which ensures payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV).
Your 3D Secure password is setup between you and your bank to further secure transactions made over the internet. If your card is enrolled with 3D Secure, during the payment procedure you will be prompted by your bank to enter a unique password to verify that the transaction is authorized by the card owner before completion.
For instance:
After submitting your MasterCard or Visa Credit or Debit card details at checkout, you will be prompted to key-in a unique security code which you will receive via SMS from your bank. This special security feature is a 3D Secure code.
Failure to submit details of your payment or password correctly will result in an unsuccessful online transaction.
We take the utmost care to ensure that your products arrive in excellent condition! The total delivery duration for in-stock items is between 2 – 5 business days for local orders and 5 – 14 business days for international orders.
LOCAL SHIPPING
Delivery Method: Standard Courier Service / Local Postal Service
Delivery Duration: 2 to 5 business days
Shipping Fee: FREE for orders $80nett and above
A standard shipping fee of $8 for orders is applicable for orders below $80. We ship all orders via our outsourced Courier Service or Local Postal Service.
In rare cases, there may be unexpected service delay due to severe weather, natural disasters, transport accidents, unscheduled events, etc. We also seek your understanding that deliveries may be delayed during the sale period.
Please contact our customer service at enquiry@skinprofessionalstudio.com from 10.00am – 5.00pm, on weekdays, for assistance.
MULTIPLE ADDRESS DELIVERY
We only deliver to one address per order. If you’d like to deliver this to multiple addresses, please place a separate order for each unique address.
Delivery is not available for addresses with P.O. Boxes
We currently ship within Singapore. For shipping to all other locations, contact us for details.
Free shipping is not a guaranteed service. The Skin Professional Studio Pte Ltd makes every attempt to ship orders within one business day from order receipt and processing by the sales office. However, during periods of peak demand, orders may take up to three business days to process and dispatch.
Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays will be processed on the following Monday. Order processing and shipping may be adjusted based on office holiday closures.
All customers are encouraged to place orders 7-10 business days ahead of when items are needed to ensure timely delivery.
If an item in your order is out of stock, we will notify you via e-mail within one business day.
Please ensure the following terms prior to placing an order:
• Provide us a correct shipping address
• Provide us a correct phone number
• Provide us a correct email address
Q1: Forget my password?
Click on the Forgot Your Password link on the Sign In page. You will be directed to the password retrieval page. Enter your e-mail address and we will immediately send a temporary Reset password link to you. Once you have click it will redirect to reset the password, change your new password and login again.
Q2: How do I change my contact or address details?
You can go to the My Account > My Dashboard page and change your details here.
Q1: How much is the delivery charge?
The Skin Professional Studio Pte Ltd offers FREE shipping for online purchase of SGD$80 nett and above
Shipping charges of SGD$8 for orders below $80nett applies to delivery within Singapore via local courier service or local Postal service.
Q2: Will deliveries be made to my P.O Box address?
No.
Q3: How long does product delivery take?
For orders placed (Mon – Thurs, excl. public holidays), the order will be processed the next working day and delivery will be done within the next 3- 5 working days after processing
For orders placed on Friday or over the weekend, the order will be processed on the following Monday and delivery will be done within the next 3- 5 working days after processing.
Q4: Can I schedule the delivery of my order?
Our courier service providers are unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.
